Shipping Policy

Direct BabyV orders placed through our own online store ship to addresses within the United States only. We do not currently offer international shipping, and we cannot ship to freight forwarders on your behalf.

This page covers direct BabyV orders. Orders placed on Amazon are shipped under Amazon’s own delivery terms, and clinic pickup orders are collected in person — see Returns & refunds for those channels.

Orders are typically processed in 1–2 business days. Business days exclude weekends and public holidays. Orders placed late in the day, on a weekend, or on a holiday begin processing on the next business day.

• Standard shipping is $4.99 for orders under $25.
• Free standard shipping on orders of $25 or more.
• The $25 threshold is calculated on the order subtotal before tax.

Carrier transit time is separate from, and additional to, our processing time. Any delivery estimate shown at checkout or by the carrier is an estimate only and is not guaranteed.

Where tracking is available, we email a tracking number once your order ships. Tracking information can take up to a business day to begin updating after it is issued.

Please double-check your shipping address at checkout. We are not able to change an address once an order has entered fulfilment, and orders returned to us because of an incorrect or incomplete address may require you to pay reshipment postage. Email hello@babyv.co as soon as possible if you spot a mistake — we will help if we still can.

Once a package is with the carrier, delivery timing is in the carrier’s hands. Weather, peak periods and carrier disruptions can add time.

If tracking shows no movement for an extended period, if a package is marked delivered but you cannot find it, or if your order arrives damaged, email hello@babyv.co with your order number and photos where relevant. We will work with you and the carrier to resolve it, including a replacement or refund where appropriate.

Questions about a delivery? Email hello@babyv.co, or see our Returns & refunds and Terms of Use & Sale.