Returns & refunds

You can request a return within 14 calendar days after delivery. Email hello@babyv.co with your order number and, where relevant, photos.

For an ordinary change-of-mind return, the product must be unopened, unused, in its original packaging, and accompanied by proof of purchase.

You pay return postage for a change-of-mind return, and original outbound shipping is non-refundable — unless BabyV made an error or applicable law requires otherwise.

Please contact us promptly at hello@babyv.co with your order number and photos where relevant. After review, BabyV covers return postage and offers an appropriate replacement or refund.

For hygiene reasons, opened or used personal-care products are not returnable, except where the item is damaged, defective, incorrect, or where applicable law requires otherwise.

All returns must be authorized by BabyV first. Please do not send any product to an address before you receive return instructions from us — unauthorized returns may not be received or refunded. Once your request is approved we will send you the correct return details.

Approved refunds are issued to the original payment method after we receive and inspect the returned item. Your bank or card issuer may take additional time to post the credit to your account.

We will cancel an order before fulfilment where possible, but cancellation is not guaranteed once processing has begun. Email hello@babyv.co as soon as you can. See our Shipping Policy for processing times.

LilSwipe™ clinic orders are purchased online and collected in person at the participating pediatric practice you ordered from. Bring the order reference shown on your confirmation page (it begins with BV-) to the front desk. Pickup timing and availability are coordinated with the clinic and BabyV support.

Contact hello@babyv.co within 14 days of a clinic purchase with your order reference. Unopened and unused boxes with proof of purchase may be eligible for return after BabyV authorization. Clinic staff do not issue refunds — please contact BabyV directly.

LilSwipe is available on Amazon at https://a.co/d/06R86x88. Purchases made there follow Amazon's applicable return process, not this page.

Questions about an order? Email hello@babyv.co, or visit Support, Shipping and Terms.