Returns & refunds

LilSwipe™ clinic orders are purchased online and collected in person at the participating pediatric practice you ordered from. Bring the order reference shown on your confirmation page (it begins with BV-) to the front desk. Pickup timing and availability are coordinated with the clinic and BabyV support.

Contact hello@babyv.co within 14 days of a direct clinic purchase with your order reference.

Unopened and unused boxes with proof of purchase may be eligible for return after BabyV authorization.

For hygiene reasons, opened or used personal-care products are not returnable, except where an item is defective, damaged, or incorrect.

Approved refunds are issued to the original payment method. Clinic staff do not issue refunds — please contact BabyV directly.

When LilSwipe becomes available on Amazon, purchases made there follow Amazon's applicable return process, not this page.

Questions about an order? Email hello@babyv.co or visit Support.