Support & contact
We're a small team and we answer every message. Email is the fastest way to reach us.
hello@babyv.coWe're a small team and read every message.
Common questions
- How do I pick up a clinic order?
- Show your successful payment confirmation — including the order reference that starts with BV- — at the front desk of the same participating clinic you ordered from.
- Who do I contact about support or a refund?
- Contact BabyV at hello@babyv.co with your order reference. Clinic staff facilitate pickup only; BabyV handles support and refund requests. See our Returns & refunds page for details.
- Do you ship orders?
- Clinic orders are in-office pickup only. For direct-to-home purchase, LilSwipe is now available on Amazon.
- Is sales tax included?
- Prices are shown pre-tax. Sales tax is calculated at checkout and shown separately on your receipt.
- Is LilSwipe a medical product?
- No. LilSwipe is a personal-care accessory for gentle everyday cleaning. It is not intended to diagnose, treat, cure or prevent any condition. Talk to your pediatrician about any health concern.
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